While libraries are extremely good at providing service to under served and/or diverse people, there is much room for progress in how we are staffed and how we engage one another. I hope that these brief answers to questions asked by ALA group provide insight to my fresh approach for leadership of ALA and how we can make serious advances in equity, diversity and inclusion.
Q&A with Spectrum Advisory Committee
The first thing to do is to share best practices that inspire and guide others. Some of the people who attended ALA Midwinter had the opportunity to hear about Seattle Public Library’s initiatives, but far more people have not. Seattle Public Library is probably not the only role model that can be showcased. ALA is in an excellent position to celebrate those who are experiencing success, and to do so in ways that others can learn. Second, the idea of continuous improvement should be embraced as a perpetual hunger to become better. And third, we need to identify root causes of issues and improve upon them. There are numerous resources, such as Six Sigma and modern manufacturing, which libraries use to explore root cause analysis. You’ll find that I’m the biggest champion for others. My sole interest is in the success of other people, so I’m 100 percent focused on empowering them.
I have two plans: The first is to make a concerted effort to seek out and invite people from underrepresented groups to join, participate and lead. ALA already has some of these efforts in place, but more needs to be done to engage and include greater diversity throughout the industry. My goal as ALA President is to build upon that good work and open doors of opportunity throughout ALA. The second plan is to instill a love of librarianship in the hearts and minds of young people from all walks of life. Currently, not enough people of color see library work as a viable and attractive career choice. One strategy is to bring back strong libraries in our schools, so young people have better first-hand experience and role models in libraries. This requires making a more compelling case for strong libraries with school administrators, policy makers and millage voters. Additionally, it’s up to us, as leaders in the library industry, to establish processes and resources dedicated to greater diversity. As ALA President, I will create a task force that will focus on outreach to those who are underrepresented and engage them from the earliest age that they can pick up a book through adulthood.
For the people who may be considering quitting ALA for any reason whatsoever, or are simply frustrated, my immediate message is for them to vote. There are many long-range things that must be done, but the immediate urgency is for them to vote. ALA leadership is elected by a very small percentage of members. As a result, we have status quo leadership. ALA needs fresh leadership that hears the voices of members and acts accordingly. It’s unfortunate and it’s unacceptable that many are experiencing frustration and injustice, and it must stop. ALA must be diligent in investigating all issues of injustice and delivering consequences for anyone who acts inappropriately. As ALA President, I will cut through the rhetoric and status quo to drive meaningful change and equity.
Q&A With REFORMA
Thank you for asking me these questions. Any type of organization can be made stronger through diversity and inclusion. Diversity and inclusion are at the core of innovation and culture, and this makes us stronger as a society.
I completely agree that ethnic minorities are underrepresented in the library profession and that we must do better. The staffing of many libraries often doesn’t reflect the groups served. This problem requires a holistic solution that starts our youngest patrons, to sow seeds of the library profession as a fantastic career. As ALA President, I will identify those libraries that are doing an outstanding job with this challenge and see how other libraries can learn from them, to adopt their best practices and replicate their success. We’re very fortunate to have groups such as REFORMA, dedicated to developing and promoting the interests of the Spanish-speaking and Latino community. I’m eager to meet with you to learn about your initiatives, goals, successes and where you need help.
Creating an employment environment that is supportive of everyone is very important to me. One of our goals at KDL is for every employee to feel welcomed and to come to work as themselves because by being their genuine selves, we facilitate an environment where our team members feel safe. To promote diversity in our workforce, we have provided diversity training to our staff, have collaborated with community groups such as the Urban League, Hispanic Chamber of Commerce, to promote employment opportunities through special job fairs and summer internship programs. We have offered a premium rate of pay for those who are bilingual across two or more languages, resulting in retention of individuals with those important skills while encouraging those who speak English as a second language to enjoy the library. Our workforce representation of the LGBTQ community has grown in part because we’ve demonstrated our commitment to this community through our collection and displays. KDL took our commitment to diversity to another level when we became a role model to other libraries by initiating a collaborative effort with Disability Advocates of West Michigan. In this partnership, we invited Disability Advocates and their team of occupational therapists to review all our work space across 19 locations to ensure our workplace is user friendly to both staff and those we serve, educating our staff around both the small and large things they can do to make a work setting more accommodating to those with both visible and non-visible disabilities. Every job description at KDL offers written instruction to encourage those with concerns for their physical ability to perform tasks to share those concerns so that we might accommodate them and we have done so on many occasions. Often highly productive workers tend to retire and “age-out” if you will, but not at KDL where we have embraced their talents and skills learned over many years and continue to employ them in retirement as substitutes, providing them with paid training and paid professional development. Having a multi-generational workforce is a strategic lever for us and I would encourage others to consider how utilizing their talented retirees can facilitate positive outcomes for their workforce and their community. That really is the challenge facing all of us and I will create a call to action for library leaders to adopt best-in-class practices so that our industry can be appealing and approachable by all who we serve.
If libraries are successful in staffing in a way that reflects the racial diversity of their service area, the membership and participation in ALA should follow suit. If there is a disconnect between diversity of library staffing diversity of ALA membership, that’s a different problem, which falls upon ALA processes for membership marketing and nominations. The core of my campaign is to do more than invite people to the “party”…we must also ask people to “dance.” It’s essential that a concerted effort be made to reach out and engage underrepresented groups. As an association, I believe that we can do more to learn from those who are most successful, engaging them in ways that catalyze widespread success.
First, library school educators need to understand who the underrepresented groups are. The best standard is to strive for the diversity of staffing to reflect the diversity of the service population. Once the underrepresented groups are clearly identified, find ways to engage them. It may be in small ways at first, but start with conversations. Ask lots of questions. Find ways to serve their needs and engage them as a group. There’s no quick fix to this, but as stronger mutual relationships develop, opportunities will arise. And, as described in other answers, find the rock stars. Those libraries who are really rocking it with recruiting underrepresented groups and find ways for others to become inspired and learn from them.
The situation varies from school to school and among different underrepresented groups. This is a great question to be explored between groups like REFORMA and library school educators on local levels. There’s no one-size-fits all solution, but the expectations should be clear: A diverse curriculum must be accessible to all. As an organization, ALA should recognize and celebrate those who are doing an outstanding job in ways that inform and inspire others.
Q&A with ACRL
Diversity and inclusion are at the core of innovation and culture, and this makes us stronger as a society. These are not abstract concepts at KDL. We have a long history of removing barriers and constantly working to engage diverse patronage and employees. Inclusion is critical to our profession. Through continuous improvement processes, we are constantly refining engagement efforts in an effort to “up our game” with the goal of having meaningful impact on diverse communities and library culture. In this vein we have:
- gone to community leaders and trusted institutions that represent diverse communities and asked how to best engage their constituencies;
- provided designated paid internship opportunities for diverse applicants;
- asked and responded to specific community needs to provide valued resources;
- constantly work to provide a diverse collection;
- developed a retiree retention program to enable knowledge transfer and on-going engagement of work for our retired employees, allowing them to supplement their income while covering staff absences; and
- collaborated with advocates for the disabled to modify physical space and job tasks to enable our team members to work to the best of their physical ability while adding value to their community.
I would bring my first-hand experience to increase diversity and inclusion by implementing some of the same tools that I have used as a director (listed above). We should also celebrate role models and successes in ways that inform and inspire others.